Delivery Costs and Options

Our delivery services are available across mainland UK. The cost of standard delivery varies

Deliveries are to your registered home, business address or alternate company locations supplied to us. By default, delivery direct to the buyer’s customer (drop shipping) is not included within our standard delivery service and we reserve the right to decline such deliveries or charge additional shipping and administration charges as appropriate.

We use the following couriers: DPD, DHL UK, ParcelForce and Royal Mail we also have some items that are delivered directly from the manufacturer and their chosen courier.

Our typical delivery charges and delivery times are set out below:

National Delivery UK	Delivery Time*	Cut Off Time	Cost
Small Items	Next Working Day	1pm	FREE
Medium Items	Next Working Day	1pm	FREE
Large TVs (43"+ under 30kgs)	2 - 3 Days	1pm	TBD
Largest TVs (50"+ over 30kgs)	2 – 3 Days	1pm	TBD
Pallet service	2 – 3 Days	48 Hours	POA

*Delivery time scales are based on the item(s) being in stock at our despatch locations and suitable capacity available. Scottish Highlands delivery time scales maybe longer. Delivery time scales are based on working days, Monday to Friday. Deliveries of commercial and large catering items will typically be direct from manufacturers; charges for carriage of such items are quoted on point of order and outside the standard charges for our normal delivery services.

Track Your Delivery:

via DPD

0845 070 2477  Track your parcel at https://www.dpd.co.uk/service/ Example tracking number: 5251000000 or 195752283369852J

via DHL UK.

02476 937 770   Track your parcel at https://track.dhlparcel.co.uk/ Example tracking number: 601201556885520

via ParcelForce

0344 800 4466   Track your parcel at https://www.parcelforce.com/track-trace  Example tracking number: TS6633328

Refusing Delivery

It is your responsibility to check your order at the point of delivery for shortages or obvious damage and to make note of this on the carrier's consignment paperwork when you sign for them. If you are unhappy to accept the goods for any reason please refuse the delivery and contact us on 0208 0500 119. You must report any shortages or damage within 24hrs of taking delivery. If this is not done we are unable to assist.

Fraud Prevention & Security

Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address, PO Box or freight forwarding address. If this affects an order you place, we'll notify you as soon as possible. We have additional procedures in place to ensure our customers are protected from on-line fraud. You may, therefore, be contacted before your delivery date so that these checks can be fully carried out. We may place orders temporarily on hold if we are not able to reach you so please ensure suitable telephone number(s) are provided. We would not contact you via email in this instance.

Exceptions

Delivery is subject to stock availability, and does not include international delivery destinations or premium delivery services. We're sorry but there are some areas where we do not currently offer delivery as geographical location and carrier availability restricts the service that we offer. We do not deliver to some Scottish Highlands, the Channel Islands and Isle of Man.You will be asked to enter your postcode during ordering; this will show if there are any areas that we are currently unable to offer delivery.

Late Delivery

If your goods haven’t arrived as expected, please follow the link in your email to use our online tracking service. manufacturer’s specifications can be inaccurate and items can develop a fault. The real test of an online retailer is not just the availability of good value products, but how well they deal with after sales problems. We aim to offer a service most other online retailers fail to deliver on: Product availability, value, reliable delivery and a clear and fair after-sales service.

Damaged / Missing / Wrong Items

Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. However items can get damaged about in transit and whilst often it is only the packaging that is damaged, the products themselves are occasionally damaged. Items also occasionally get misrouted or lost in transit.

If damage is noticed at point of delivery the order can be refused and returned with the driver.

Updated: 09-November-2023