Privacy Statement

Last updated: August 2025

1. General

TOUCHSALE Ltd, trading as TOUCHSALE, whose registered office is:

TOUCHSALE LTD
96 Upper Wickham Lane,
Welling, DA16 3HQ,
United Kingdom

together with any group companies or other trading names (“we”, “us”, “our”) are committed to protecting and respecting your privacy.

For the purposes of UK data protection legislation (including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018), we are the data controller and will process your personal data in accordance with the law.

We are registered with the UK Information Commissioner’s Office (ICO) under registration number ZB008529.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

2. Visitors to Our Website

2.1 Data we may collect and process about you

We may collect and process personal data about you in the following circumstances:

  • 2.1.1 When you complete forms on our website (“Site”), including your name, contact details, and payment details provided when registering, requesting goods or services, or subscribing to our mailing list.

  • 2.1.2 Whenever you contact us (including reporting a problem, making an enquiry, or submitting feedback). We may keep a record of that correspondence.

  • 2.1.3 Details of your visits to our Site, including (but not limited to) traffic data, location data, weblogs, and other communication data, whether for billing purposes or otherwise, and the resources that you access.

  • 2.1.4 Whenever you disclose information to us in any other way via our Site.

2.2 Other data we may collect

  • IP Address (2.2.1): We may collect information about your device (including your IP address) for fraud prevention and security purposes. We may also collect details of your device’s operating system and browser type for system administration and statistical analysis.

  • Cookies (2.2.2): Our Site uses cookies to distinguish you from other users and improve your browsing experience. See our Cookie Policy for details.

2.3 How we use this data (Legitimate Interests)

We may process your personal data in order to:

  • 2.3.1 Provide you with information or services you request.

  • 2.3.2 Allow you to participate in interactive features on our Site.

  • 2.3.3 Ensure Site content is presented effectively for your device.

  • 2.3.4 Improve our Site and services.

  • 2.3.5 Handle complaints or enquiries from you.

  • 2.3.6 Contact you for marketing purposes where you have opted in (see Section 6).

Website Links:
Our Site may contain links to external websites. We are not responsible for the privacy practices of those sites. Please read their privacy notices before providing personal information.

3. Customers

  • 3.1 We collect details such as your name, address, contact details, delivery address, and payment information when you place an order.

  • 3.2 We may share your data with third parties such as payment providers, delivery companies, and credit reference agencies to fulfil your order.

  • 3.3 With your consent, we may display your feedback on our Site or in marketing materials.

  • 3.4 We will retain your data for as long as necessary to provide the goods/services and for up to 7 years for accounting, legal, and regulatory purposes. Marketing data retention is covered in Section 6.

4. Suppliers

We collect details such as your name, contact information, and bank details to manage our business relationship and pay you for goods/services supplied. Data will be retained for 7 years after the final transaction.

5. If You Fail to Provide Personal Data

If you fail to provide personal data required by law or under a contract, we may not be able to perform the contract (e.g., deliver goods). In such cases, we may need to cancel the order and will notify you at the time.

6. Marketing

  • 6.1 Where you have consented, we may send you details about our goods, services, updates, and events we think may interest you.

  • 6.2 You can opt-out at any time by:

    • 6.2.1 Ticking the relevant box on forms.

    • 6.2.2 Clicking the unsubscribe link in any marketing email.

    • 6.2.3 Emailing us at support@touchsale.co.uk.

  • 6.3 We will keep marketing data for up to 5 years from the last interaction or until you opt-out, whichever is later.

7. Automated Processing

We may use automated systems to:

  • Detect potentially fraudulent orders.

  • Conduct credit checks to assess creditworthiness and prevent fraud/money laundering.

Low credit scores may result in refusal of credit terms or a request for upfront payment. Fraudulent information may be recorded.

8. Legal Basis for Processing

We will process your personal data only where lawful, including:

  • Performance of a contract with you.

  • Compliance with legal/regulatory obligations.

  • Our legitimate interests (balanced against your rights).

9. Disclosure of Personal Data

We may share your data with:

  • Employees and affiliated entities.

  • IT service providers, professional advisers, and regulators.

  • Logistics partners, review platforms, and fraud prevention agencies.

  • Potential business buyers in the event of a sale or merger.

We will not sell your personal data to third parties without your consent.

10. Cross-Border Data Transfers

If we transfer personal data outside the UK/EEA (including to the US), we will ensure appropriate safeguards, such as UK-approved standard contractual clauses or other lawful mechanisms.

11. Data Security

We take appropriate technical and organisational measures to protect your personal data. You are responsible for keeping your password confidential. Data transmission over the internet is at your own risk.

12. Your Rights

You have the right to:

  • Access, correct, or delete your personal data.

  • Restrict or object to processing.

  • Request data portability.

  • Withdraw consent where applicable.

Requests can be made to support@touchsale.co.uk. We may require ID verification.

13. Right to Withdraw Consent

Where consent is the basis for processing, you may withdraw it at any time by contacting us.

14. Changes to This Privacy Policy

We may update this policy at any time. Changes will be posted on this page, and significant changes will be communicated to you where legally required.

15. Contact Us

Data Lead: support@touchsale.co.uk
ICO Registration Number: ZB008529
Information Commissioner’s Office: https://ico.org.uk/global/contact-us/

16. Klarna Payments

If you choose Klarna as a payment method, certain personal data (e.g., contact and order details) will be shared with Klarna for payment assessment and processing. See Klarna’s Privacy Policy for details.